my rematch keeps crashing any ideas why the error is?

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• 16 May
  xRumsey

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  It’s the Xbox game pass version only doing this and I cannot move to steam or anything because I will loose all my ranks im elite in both modes over 1000RP on both and my characters and my leaderboard placements right now I’m top 100 on the Xbox leaderboards in both modes it doesn’t allow me to add a video and I can’t check my crash logs I just hopped off the pc to go asleep as it’s 5am uk time tonight I froze about 6-7 times had to end in task manager and reload and reconnect to my rank games and lost some of them because of this issue I stream this game on TikTok and kick too.

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  89722cf911b50c1271d866bf2b22d018_gc67bk.jpg

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• 15 May
  Tekkers2 Admin

  Hello,
  
  Thanks for the report. Could you please send us the log files of the crash?
  C:\Users\YOUR_USERNAME\AppData\Local\Runtime\Saved\Logs)
  If possible, a short video of when the crash happens would also be really helpful to narrow down the source of the problem.
  
  Thank you!

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• 16 May
  xRumsey

  no app data here?

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• 18 May
  Tekkers2 Admin

  Hello,
  
  Please check if the Windows option to see hidden files and folders is enabled, as the AppData folder is usually set to hidden by default.
  If you can't attach the videos here, please use Youtube or Medal to upload and then post the video link here.
  
  Thank you!

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• 18 May
  xRumsey

  5 logs here from my saved logs C:\Users\thomo\AppData\Local\Runtime\Saved\Logs
  
  https://youtu.be/wxRX_HDwvx0

  Runtime_xyldzj.log

  Runtime-backup-2026.05.16-00.39.06_icxt7c.log

  Runtime-backup-2026.05.16-01.55.47_sntwhq.log

  Runtime-backup-2026.05.16-03.24.37_wripaw.log

  Runtime-backup-2026.05.16-03.24.37_m0nunl.log

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• 21 May
  Tekkers2 Admin

  Thanks for the provided info, can you please also send us the crash report from when the crash happened?
  The default location in the game's installation files is - C:\Program Files (x86)\Steam\steamapps\common\Rematch\Runtime\Saved\Config\CrashReportClient
  
  Thank you!

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• 26 May
  xRumsey

  im on xbox gamepass i dont have rematch on steam

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• 26 May
  Tekkers2 Admin

  The crash reports for Xbox game pass should be located in \AppData\Local\Runtime\Saved\Crashes

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